Data & Privacy

jiliph Privacy Policy — How Your Personal Data Is Collected, Used, and Protected

This Privacy Policy explains how jiliph handles the personal information of Filipino members who register and use our platform. We are committed to keeping your data secure, using it only for the purposes described here, and respecting your rights under applicable Philippine data protection law.

Effective: 2025 Philippines Members Data Protection

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Your data stays private Mobile-first platform Encrypted account access Identity verified, never shared Philippine data lawcompliance Support at [email protected] Trusted by Filipino players Your data stays private Mobile-first platform Encrypted account access Identity verified, never shared Philippine data law compliance Support at [email protected] Trusted by Filipino players

What Information Does jiliph Collect From Filipino Members?

We collect only what is necessary to operate your account, verify your identity, and improve your experience on the platform.

1. Information You Provide Directly

When you register for a jiliph account, we ask for basic personal details including your name, date of birth, email address, and contact number so we can set up and verify your account. You may also be asked to submit a government-issued identification document to confirm your identity as a Filipino member and ensure you meet the minimum age requirement for using the platform. If you contact our support team, we collect the content of that communication along with your account details in order to resolve your query effectively. Payment-related information such as your preferred deposit and withdrawal method may also be collected when you carry out transactions on your account. All of this information is provided voluntarily by you during account registration, verification, or your ongoing use of the platform. We do not collect more data than is reasonably necessary to deliver the services you have requested, and we do not retain it beyond the period required for the purposes stated in this policy.

2. Information Collected Automatically

When you access the jiliph platform through a browser or mobile device, certain technical information is collected automatically to support platform security, performance, and fraud prevention. This includes your IP address, device type, operating system, browser version, session timestamps, and the pages or features you interact with during a visit. We may also use cookies or similar technologies to maintain your logged-in session, remember your preferences, and understand how members navigate the platform so we can improve the user experience over time. Cookies used on the jiliph platform are functional and operational in nature — they are not used to serve third-party advertising or track your activity across external websites. You may disable cookies through your browser settings, but doing so may limit certain platform features such as staying signed in between sessions. Automatic data collection helps us detect unusual account activity, investigate potential fraud, and maintain a safe environment for all Filipino members using the platform.

3. How We Use the Information We Collect

The personal data collected by jiliph is used for the following core purposes: creating and managing your member account; verifying your identity and eligibility to use the platform; processing transactions and applying rewards or promotional benefits you have qualified for; and responding to support enquiries or account-related communications. We also use aggregated, anonymised data to analyse platform performance, improve our features, and understand what Filipino members find most valuable about the experience we offer. Where required by applicable Philippine law or by a regulator, we may use or disclose your data to satisfy a legal obligation — in these cases, we will always aim to limit the scope of disclosure to what is strictly required. Your data is never sold to third parties for marketing purposes, and it is not shared with external advertisers. If we send you promotional communications about jiliph offers or platform updates, you may opt out at any time by contacting [email protected] with your request.

What Are Your Rights as a Filipino Member Under This Policy?

You have clear rights over your personal data. Here is how jiliph supports those rights in practice.

Right to Access

You have the right to request a copy of the personal data jiliph holds about you at any time. To make a data access request, contact our support team at [email protected] with your account details and we will respond within a reasonable timeframe consistent with applicable Philippine data protection requirements. We will confirm your identity before releasing any information to protect your account from unauthorised access requests. Access requests are processed at no charge for routine enquiries, and we aim to fulfil them promptly so you can review what information is associated with your account. If you believe any detail is incorrect or out of date, you may request a correction alongside your access request.

Right to Correction

If any of the personal information held on your jiliph account is inaccurate, incomplete, or has changed since you registered, you have the right to request that it be corrected or updated. Some details such as your registered email address or contact number can be updated directly through your account settings, while others may require identity verification before the change can be processed. Contact [email protected] to initiate a correction request for information that cannot be self-updated, and the team will guide you through the required steps. Keeping your account details accurate helps ensure you receive important communications, can access platform features without interruption, and that any identity checks run smoothly. We will confirm once the correction has been applied so you have a clear record of the change.

Right to Erasure

In certain circumstances, you have the right to request that jiliph delete the personal data held about you — for example, if the data is no longer necessary for the purposes it was collected for, or if you withdraw your consent and there is no other lawful basis for continued processing. Erasure requests can be submitted to [email protected] and will be reviewed against our legal data retention obligations before being actioned, as some records may need to be retained for a defined period to comply with Philippine regulatory or financial reporting requirements. Where full erasure is not immediately possible due to such obligations, we will restrict active processing of your data and inform you of the timeline for full deletion. We will confirm in writing once your erasure request has been completed or explain clearly why a particular record must be retained and for how long.

Right to Object

You have the right to object to certain types of processing of your personal data, including processing carried out for direct marketing purposes or based on jiliph's legitimate interests where you believe those interests are overridden by your own rights and interests. To raise an objection, contact [email protected] with a description of the processing you are objecting to and the reason for your objection, and our team will review your request carefully. If your objection relates to marketing communications, we will action the opt-out promptly and without requiring a detailed justification from you. Exercising the right to object will not affect your access to platform features or result in any penalty to your account — your rights under this policy are independent of your account status. We will acknowledge your objection within a reasonable timeframe and keep you informed of the outcome.

Do We Share Your Data With Third Parties?

jiliph does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes under any circumstances. We may share limited information with trusted service providers who assist in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their specific function, and always under contractual obligations that require them to protect your data to the same standard as jiliph. These service providers are not permitted to use your data for their own purposes beyond what jiliph has authorised. In cases where jiliph is required by law, court order, or a regulatory authority in the Philippines to disclose member information, we will comply with that obligation while limiting the disclosure to what is strictly required and, where legally permissible, informing the affected member. Any transfer of personal data outside the Philippines, if required in the course of service delivery, will be subject to appropriate safeguards consistent with applicable Philippine data protection legislation.

Quick Answers About Privacy at jiliph

Common questions from Filipino members about how their data is handled on this platform.

When you close your jiliph account, we retain certain personal data for the period required by applicable Philippine law and our regulatory obligations — typically to support financial auditing, fraud prevention, or dispute resolution processes that may arise after account closure. Data that is no longer required for any lawful purpose is securely deleted or anonymised once the applicable retention period expires. If you would like to know the specific retention period that applies to your data, or if you wish to request early deletion of data that is no longer subject to a retention obligation, please contact [email protected] with your account details and your request will be reviewed and handled accordingly. We will always inform you of the reason if any data cannot be immediately deleted, and we will confirm once deletion has been completed so you have a clear record of the outcome.

jiliph does not store full payment card details on its own systems. Payment transactions are processed through trusted payment service providers who are responsible for the secure handling of payment credentials in accordance with applicable security standards. What jiliph retains is a transaction record — including the amount, date, payment method type, and account reference — for account management and regulatory reporting purposes, but not the full card or account number itself. If you have questions about how a specific payment method handles your data, you should also review the privacy policy of that payment provider, as their practices may differ from jiliph's. For any concerns about payment data associated with your jiliph account, contact [email protected] and the team will clarify what is and is not held on our systems.

This Privacy Policy may be updated from time to time to reflect changes in platform features, applicable Philippine data protection legislation, or our operational practices. When material changes are made, registered Filipino members will be notified via the email address associated with their account, and the updated policy will be published on this page with a revised effective date clearly shown at the top. Minor editorial corrections or clarifications that do not affect your substantive rights may be made without individual notification. We recommend checking this page periodically to stay informed of how your data is being handled. If you have questions about a specific change or would like a plain-language explanation of what has been updated, the support team at [email protected] is available to help.

Ready to Join a Platform That Respects Your Privacy?

Register your jiliph account today and enjoy sports events, casino-style games, and PHP rewards — with clear data practices you can trust as a Filipino member.